This policy explains how Locations Vue Turquoise collects and uses personal data submitted through its website, including contact requests, booking requests, payments, exchanges with the agency and reviews.
The data controller is Locations Vue Turquoise, SARL registered with the Fort-de-France Trade and Companies Register under number 529 048 753, located at 30, rue du surf, Tartane, 97220 La Trinité, Martinique.
Contact: [email protected].
Depending on the forms and services used, we may collect: name, email address, phone number, postal address, booking number, stay dates, stay details, specific requests, comments, reviews, flight information, payment and invoicing information.
Card payment data is processed by secure payment providers. Locations Vue Turquoise does not store the card security code.
Data is used to answer requests, manage bookings, prepare stays, process payments, send confirmations and useful documents, provide customer follow-up, manage reviews, comply with legal and accounting obligations, secure the website and improve services.
Processing is based, depending on the case, on pre-contractual or contractual measures, legal obligations, the legitimate interest of Locations Vue Turquoise in managing its business and customer relationship, or consent when required.
Information required to process a request or booking is mandatory. Without it, the request may not be handled properly. Other information is optional and helps personalize support or the stay.
Data may be shared with authorized Locations Vue Turquoise teams, relevant owners or partners where necessary for the stay, technical providers, payment providers, communication tools and, where applicable, legally authorized authorities.
Data is kept for as long as necessary for the purposes pursued, then archived where required by law. Booking, payment, invoice and accounting data may be kept for the applicable legal retention periods.
Some technical providers or third-party tools may involve data transfers outside the European Union. In such cases, Locations Vue Turquoise ensures that appropriate safeguards are implemented in accordance with GDPR.
Cookie information is available in our Cookie policy. Non-essential cookies are only used after your consent.
You have the right to access, rectify, erase, restrict or object to processing, the right to data portability where applicable, and the right to withdraw consent at any time for processing based on consent.
To exercise your rights, please write to: [email protected].
If you believe your rights are not respected, you may lodge a complaint with the French data protection authority, CNIL: www.cnil.fr.
This policy may be updated to reflect changes to the website, services or applicable regulations.